Paris Baguette @Northpoint City

My favourite place to get coffee and cakes :) Staffs are always very friendly and service is always consistent! Always looking forward to trying their seasonal cakes and pastries.

I celebrated my nephew’s birthday at PB northpoint. I was served by ur staff, Irfan. Very polite and soft spoken guy. Guided me tru out the orders. patient and i feel welcomed here. would definitely come here again. thank u irfan and PB northpoint team!

My first time here, opted for takeaway and haven’t tried the pastries that I bought yet, but had to leave a note first to give A+ kudos to the store manager Andrew! He was super kind in engaging with convo, offering his recommendations and seemed really sincere in serving customers. Even mentioned he was collecting feedback on what customers think of the pastries/food. Definitely was not expecting such attentive service from a big chain :) Was a pleasant surprise.

Awful experience. Had to personally deal with customers that were “forcing me” out of my seat because I only had a few cups of drink on my table. Staff didn’t mediate the issue but came and questioned if I really needed the seats. …

Ordered a whole cake but packed a slice of cake for us. Tried to contact you via different channel to get the refund but can't get any response. Called the store directly then no actions and response at all. Very bad customer service or you are intentionally cheated customer's money?

Very unpleasant encounter with the staff, when ordering I specially mentioned less ice for the drink but it came in filled with ice. Then I went back to the counter to request for less ice and look what came back. Definitely not a “Good …