Singapore Yacht Charter

Hosted my mum's birthday with our closest friends and family and everyone enjoyed themselves! Was definitely a trip to remember, which was made even better with the amazing crew. Samuel was also very helpful in finding the best option for my party and was super patient and understanding throughout! Definitely can't wait for our next trip onboard :-)

We used Singapore Yacht Charter for a teen birthday party, which was a great experience. The crew was super helpful and accommodating to any requests we had

We had an amazing time in the Yacht. We were 32 people in messarati yacht. One third were children. The yacht was comfortable inspite of the big group. It's open system made it even more comfortable for large groups. Samuel from the company who was coordinating supported us through and through. He was not only prompt in answering our never ending questions but also was extremely patient. This yacht was also comparatively a great value for money for the same fun and more in some cases. We also had a beautiful skyline cruise which is not to be missed

Did not have a very pleasant experience with the management of this charter. Management was extremely inflexible and also unreasonable when me and my friends brought a dog which was not allowed on board. Granted it was my mistake for missing this point out on the long list of information/rules shared but I felt that such an important information could have been better highlighted. There were a couple of WhatsApp chats going on as well with different people and I recalled one of them highlighting to us a couple of important rules to note (did not highlight no pets allowed) which we did. Anyway, it was not convenient to bring the dog back and we were eating into the yacht time at that point and despite our best efforts to offer a solution i.e paying a cleaning fee due to the fur (they were worried of allergies), not letting the dog inside of the yacht/tying him outside, the management did not budge and just simply told me that “captain decision will always be followed/I don’t care what the customer does but it’s not allowed” the funny thing is the management asked me to speak with the captain and he was just right beside me but he had to speak with another group of people that weren’t in contact with me. At that point I really didn’t know who I was supposed to speak to and had very conflicting information from the contact I had and the captain. (To which btw the captain David was really trying to help us negotiate at that point so hats off to him) We eventually gave in because there was nothing else we could do so my friend eventually brought the dog back and we waited for her so the boat had to dock. They allowed us to extend 1 hour due to this mishap but charged us an additional $100 for this which I felt wasn’t fair and they should have at least waived this off. Honestly the whole yacht experience was good (simply because it was a yacht) but I felt that information could be better communicated and it would be easier if we got all information from one source rather than coming from email, WhatsApp (2 chats + captain calling me). People who are looking to engage them make sure you check all rules and ask anything if you’re unsure so that your experience will be pleasant.

So far, 1-star for booking experience. The person answering WhatsApp gives irregular and inconsistent information, which differs from what is on the website. For example, website FAQ says you can bring wine on board without restriction, but in WhatsApp message they say no RED wine but liquor is OK. A later WhatsApp message said "no liquor." In the end, I am really not sure what is allowed because there are so many conflicting versions of information just about this one topic! The first information sent said tour would include a city skyline, then after I paid for the booking the confirmation said itinerary was strictly limited to visiting Lazarus Island & back. When I asked, they again reverted to city tour included if time allows. The booking charges are totally invented on the spot. The website has flat fees for yacht charter (with pax limits due to old COVID rules). The company is using this in order to extort $85 PER PAX extra fees despite offering ZERO amenities on board. No towels, no water, no ice, no plastic cups.. NOTHING. It costs them nothing to have an extra passenger on board, so it is pure exploitative profiteering. Would never book with this company again. They offer inconsistent and conflicting information, are not quickly responsive, and are now trying to exploit us for additional money without offering any service whatsoever in return. Will amend this review if concerns are properly addressed, but currently very sad that we handed over money to them already.

The company is very keen to take money, but isn't so keen on ensuring that a good service is provided. The boat needed repairs and we weren't taken to the areas that we were promised. The skipper also insisted that we leave even though it was raining heavily (contrary to the agreement). Definitely an experience to forget!